CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact us at

613-453-1119

or send us an email to:

circlegoodsottawa@gmail.com

How this works

Circle Goods is a new approach to sustainable fashion, providing a clothing rental service. All of the items are curated specifically for each individual based on their preferences. All of the clothing is second-hand and everything is the best quality. 

In each subscription box, you will receive: 

- 4 items of clothing curated specifically for you

- sample products, including hand-made soaps and candles

- Information about local brands and events that support our vision

FAQ

How do I pick-up my subscription?

 

We have chosen not to ship our subscription boxes in order to promote sustainability and community. Instead, we use a physical drop off and pick up site for our boxes. You will receive information about your specific pick-up and drop-off site with your confirmation email. Alta Vista Flowers and Paul's Vintage are the two sites used of this exchange. Each customer will also be given a date to drop off their box from the previous month and to pick up their box for the new month.

 

Can I keep an item I receive in my subscription box?

 

If you fall in love with one of the items, why not buy it!  When you drop off your subscription box, we take inventory of the items you have returned. At this time, we will charge you the curators retail price of the product you have decided to keep.

What happens if one of the items in my subscription box doesn't fit? 

 

Although our curators work hard to ensure all the items selected for you will work for the measurements you have provided, we understand certain items might not work for everyone. In this case we allow you to switch out one item in your subscription box each month. In order to do this, email circlegoodsottawa@gmail.com

 

What happens if I damage an item?


Life happens and we understand that products can get damaged. Between each user at the end of each month, we closely document product conditions (this will include stains, natural wear, torn seams, etc.). Depending on the product, some wear and tear may add character to the product, which we love! However, other products will lose their value. This is up to the curators discretion (see curators terms for specific details). It is our policy that if the repair fee is less then 40% of the retail value of the product, then we will charge that fee to your credit card. If the repair fee is greater then 40% of retail price, we will return the product to you and charge you the curators retail price of the item. 

What happens if I lose an item?

 

We will send you an email before you pick up your subscription box with all of the information about the products in your subscription box. This will include a photograph, description, and retail price of each item. This is done to help you keep track of the items you have received and to prevent any lost items. We understand however, that items will still get lost or misplaced. If an item has not been returned, we will simply charge you the retail price of the item. If the item is found at a later date, it is yours to keep!

When do I pick-up and drop off my subscription box?

 

Your box will be available for pick-up the first Saturday of the month 12-4pm, and drop off of the subscription box will be the last Saturday of the month 12-4pm. 

 

Join our mailing list.

Email: circlegoodsottawa@gmail.com 

Phone: 613-453-1119

CONTACT US